Customer service

A question?

Write to us, we respond quickly. For an existing order, include its number: it saves us a back-and-forth.

Track my order

An email with the tracking number is sent upon shipment. Remember to check your spam folder.

Delivery

Shipping within 24 to 48 hours. Free for purchases over €50, otherwise €4.99 for pick-up points and €6.90 for home delivery.

Shipping Policy →

Returns

If a product is received damaged or destroyed, it will be returned or replaced: please send us a photo. An already opened product cannot be returned for hygiene reasons.

Refund Policy →

New products, before-and-afters, and promo codes are first shared on Instagram and TikTok.

When will I receive my order?

Ships within 24 to 48 hours, then 2 to 3 business days in metropolitan France.

I made a mistake in my address

Write to us within the hour with your order number: as long as the package hasn't shipped, we can correct it.

My Intimate Musk was not in the package

It is offered as soon as an order contains a product from the Cinderella range. If yours is missing, send us a photo of the package: we will ship it to you.

Which treatment to choose?

2 capsules or 3 gummies per day, plus 3 drops of Syrup. Capsules and gummies are not cumulative; they are the same complex in two different formats.

A question about your order, product advice, a return? We'll respond within 24 business hours. Free delivery from 50€, payment in 4 interest-free installments.

IZIGLOW gift

A L'Intime Musk offered on the entire Cinderella range.

More than 24 fragrances — gourmand, floral, oriental, amber, powdery, fruity. The fragrance is chosen at random: each order is a surprise.

View the entire collection